RED TAG MEANING | Service Mark Solutions


Red Tag – Unsafe Conditions

(As presented by ServiceMark Heating, Cooling & Plumbing)

Your equipment was just ‘red-tagged’ by an HVAC technician – why was this done and what does it mean?

  • The Red Tag procedure is put into place when a field employee encounters or observes a condition that highlights an immediate and clear threat to the safety or health of the occupants of the customer’s home due to an appliance, fuel line, or other aspect to an HVAC system or other equipment.
  • The fuel line or piece of equipment that creates the condition needs to be shut down. If the fuel line or equipment cannot be isolated from the other appliances, the local gas utility will be contacted to have the gas service turned off at the meter. The service technician will then make a supervisor aware of the situation.
  • The field employee will be responsible for completely filling out the Red Tag.
  • A field employee will explain to you why your system has been tagged and they will also explain to you what needs to happen to bring your system up to code.
  • You will be asked to sign the Red Tag, verifying that you understand why your system has been tagged as well as what you can do to bring it back up to code.
  • A Red Tag situation can happen from a variety of reasons, including a leak on a gas or fuel line, an appliance connector, or an appliance that is not able to be repaired at the time of the visit. Other conditions include gasses, gasoline or other flammable liquids, or combustible materials located within three feet of the burner, or atmospheric carbon monoxide levels greater than 9 ppm being produced by gas burning equipment. Red Tag situation can also be caused by improper installations from previous companies.

    “But another HVAC company was here and did not red-tag my equipment.”

    At ServiceMark Heating, Cooling & Plumbing, we are concerned with safety and are always doing our best to raise the bar regarding safety for both you, our valued customer, and our employees. By “Yellow Tagging” your equipment, our field technician has figured out that needed measures must be applied to ensure your safety. A Yellow Tag means that the issue can be corrected once the needed measures have been implemented.

    A note about Carbon Monoxide:

    Carbon monoxide is an odorless, colorless, tasteless and poisonous gas that burns with a pale-blue to yellow flame, produced when carbon burns with a lack of air. Any fuel – propane, natural gas, kerosene, oil, wood, coal or charcoal – can produce Carbon Monoxide when there is insufficient air for the combustion process.

    Assessing the Potential Presence of Carbon Monoxide (CO)

    1. Do you have a Carbon Monoxide Detector that has been alarmed?
    2. Any members of the household ill with the following symptoms: fatigue, headache, nausea, shortness of breath, dizziness? Do these symptoms seem to improve when they get out of the house?
    3. Have you noticed condensation/moisture on on your walls and windows, other than above your kitchen sink, or in bathrooms?
    4. Is there any water rusting, streaking, debris or soot on chimney, vents, or equipment?
    5. Have you smelled any unfamiliar burning odors from your fuel burning equipment?
    6. Are your houseplants dying?
    7. Do you have any pets that have become sluggish or ill?

    If you answered yes to some of the above, it could indicate the potential presence of CO. You should call an expert right away to assess the situation and to ensure that you and your family are safe in your home.

    Please never hesitate to call the HVAC experts at ServiceMark, an established full -service contractor doing business in Delaware, Eastern Maryland and Pennsylvania since 1951. We’re always here to help, guide and protect your home and family. A call to 800-474-5200 will result in a friendly conversation with our knowledgeable Customer Service Representatives who standby on a 24/7 basis.